Refund policy

Damaged Items 

If the garment is returned with any damages (rips, stains), the bond fee will be
retained by Brisbane Hire Hub to cover the cost of repairing the damage.

Whilst fake tan is allowed to be worn whilst wearing the garment, we ask you to make
sure your fake tan is fully washed off to prevent any stains and transfer of fake tan. If
in case the garment is stained with fake tan do not try to wash it.

Lost Items

Customers are responsible for the full cost of replacement if an item is lost, stolen or
damaged beyond repair. This is relevant regardless of whether the loss, theft or damage was
caused by user error. Brisbane Hire Hub will calculate the dress’s replaceable worth by
factoring in the rental cost already paid by the customer, the dress’s condition, its market
demand and the ease with which it can be replaced. In addition to the rental fee, customers
may be charged an additional 100% of the RRP.

Late Return Fees

All customers must comply with the Late Fee Policy set in place. Brisbane Hire Hub relies on
you (renters) to return items within the rental period, otherwise you will be granted with a fee,
that increases per day.
A garment returned after the agreed rental period; a fee of $20/day will be charged to you.

Refunds

Once an item has been paid for we have a strict no-refund policy. If you wish to cancel your booking, please contact us immediately. A credit note/change of date may apply for unusual circumstances, this is at the discretion of BHH. Credit notes are valid for 3 months, 6 months or 1 year. You may be required to provide proof of your circumstances. Postage fees are non-refundable in all circumstances.